Team Leader - Job Management - Helpdesk

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.

THE OPPORTUNITY 

We are now seeking an energetic, self -motivated individual, with strong communication skills to support and oversee the outbound call team. This role includes a wide range of responsibilities, which will require an efficient and mature approach, whist working in a fast paced and dynamic environment. 

Your key responsibilities in the role will be to: 

• Lead, mentor, motivate and manage a diverse team  
• Ensure set targets and KPI’s are achieved 
• Manage day-to-day workload of team members as well as rostering  
• Liaise with internal and external stakeholders  
• Work within a fast-paced contact centre environment that operates 24/7  

To be considered for this role you will have / be: 

• Previous Team Leader/Supervisor experience with the ability to lead a team - Essential  
• Previous Customer Service experience – Essential  
• Have previously worked in a fast-paced contact centre and or office environment 
• Proven ability to build and maintain customer relationships with internal and external stakeholders  
• Driven to succeed and able to achieve and exceed targets/KPIs  
• High level of attention to detail  
• Excellent communication and computer skills
• Be fully vaccinated against Covid-19 as per govt guidelines 

What we offer:

• Above award wages
• Modern custom designed building 
• Career progression
• Semi continental breakfasts supplied (inc great coffee!)
• Supportive and fun team

If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you, send us a cover letter and resume now! 

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all our Team Members.   

City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.