+60d ago

Customer Experience Strategy Specialist

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Similar jobs pay $90k ~ $100k
Permanent Full time Standard business hours
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Full job description
  • Public Sector - convenient location
  • Attractive daily rate

About Our Client

A rare opportunity to implement and transform the experience of customer service in the public sector New South Wales.

Job Description

In this position, your key responsibility will include but not limited to:

  • Leading the development of the Support Services Customer Strategy with a focus on enhancing and improving the experience of consumers of support services.
  • Collaborate with leadership team to co-design and deliver the strategy, target segments, value proposition and define the underlying initiatives that will improve customer experience across support services.
  • Support the development of service performance framework
  • Develop and define the customer experience strategy and road map, focusing on transforming end-to-end customer journey.
  • Scope projects to ensure they support the customer and service strategy
  • Improve overall customer experience
  • Working proactively with internal stakeholders
  • Manage and facilitate the delivery of stakeholder workshops to communicate key themes from interviews and inception workshops and working with the team to achieve alignment on key success factors.
  • Contribute to assessing change with a clear emphasis on the impact on people, operations, systems and technology.

The Successful Applicant

  • Strong attention to detail
  • Creativity to think outside the box
  • Can-do attitude for consistent improvement
  • Project management experience is highly regarded
  • Intermediate computer literacy

What's on Offer

  • Great exposure to public sector
  • Rewarding experience to make a difference that would impact many Australians.
  • Attractive Daily Rate
  • Convenient location

Pay comparison
Market average based on all Specialist jobs in Sydney NSW
Estimated range
$90k - $100k
Market average
$38k - $60k
92 jobs
$60k - $83k
106 jobs
$83k - $105k
278 jobs
$105k - $128k
14 jobs
$128k - $150k
19 jobs
103 jobs
Market average
Actual pay is not disclosed by the employer

Job details
Date posted
28 Apr 2022
Customer Service & Call Centre
Supervisors & Team Leaders
$90k ~ $100k
Contract type
Work type
Full time
Job mode
Standard business hours
Work Authorisation
Australian citizen / Permanent resident

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