Customer Experience Strategy Specialist

• Public Sector - convenient location
• Attractive daily rate

About Our Client

A rare opportunity to implement and transform the experience of customer service in the public sector New South Wales.

Job Description

In this position, your key responsibility will include but not limited to:

• Leading the development of the Support Services Customer Strategy with a focus on enhancing and improving the experience of consumers of support services.
• Collaborate with leadership team to co-design and deliver the strategy, target segments, value proposition and define the underlying initiatives that will improve customer experience across support services.
• Support the development of service performance framework
• Develop and define the customer experience strategy and road map, focusing on transforming end-to-end customer journey.
• Scope projects to ensure they support the customer and service strategy
• Improve overall customer experience
• Working proactively with internal stakeholders
• Manage and facilitate the delivery of stakeholder workshops to communicate key themes from interviews and inception workshops and working with the team to achieve alignment on key success factors.
• Contribute to assessing change with a clear emphasis on the impact on people, operations, systems and technology.

The Successful Applicant

• Strong attention to detail
• Creativity to think outside the box
• Can-do attitude for consistent improvement
• Project management experience is highly regarded
• Intermediate computer literacy

What's on Offer

• Great exposure to public sector
• Rewarding experience to make a difference that would impact many Australians.
• Attractive Daily Rate
• Convenient location