+60d ago

Client Service Officer x 12 Parra

Hays Contact Centres

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Base pay
$25 - $30/hr
Work type
Contract type
How this job matches you
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Pay guide
Market insights based on all Client Services Officer jobs in Sydney NSW
Base pay range
$25 - $30/hr
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Full job description

Your new company
Fantastic opportunity to join a Government department which will see you on the fore front line for all customer enquiries. This Parramatta-based department is looking for multiple client service officers to resolve a high volume of inbound calls

Your new role
As a Customer Service Officer this role will require you to:

  • Provide a high-level quality of customer service daily as the first point of contact for general enquiries for this business unit
  • Resolve a high-volume of inbound calls in a courteous, accurate and efficient matter, handling complaints where necessary
  • Provide clear, correct and timely information whilst following up with emails and data entry to ensure all matters are resolved quickly, undertaking administrative work as required to support high quality service delivery

What you'll need to succeed
To be successful for this position you should:

  • Have previous experience working within a contact centre essential and an ability to hit the ground running in a fast-paced environment
  • Be a confident multi-tasker and have a committed approach to customer satisfaction
  • Possess strong written and verbal communication skills
  • Previous experience working within government is desired

What you'll get in return
On offer to you is a pay-rate of $30 per hour + super. In return you will receive excellent working hours Monday – Friday on a rotating roster between 7am and 7pm (7 hours per day / 35 hours per week). Your Parramatta-based office will see you working in a vibrant and supportive team close to the station and shopping centre.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to adele.young@hays.com.au

LHS 297508 #2481399

Job details
Date posted
15 Mar 2021
Government, Emergency & Defence
Base pay
$25 - $30/hr
Work type
Job mode
Standard/Business Hours
Private Business

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